Privacy Policy

This Privacy Policy describes how Freedom Services and Solutions LLC (“Rebuzz,” “we,” “us,” or “our”), a Utah limited liability company, collects, uses, and protects information when you use the Rebuzz service at rebuzz.app and related products (collectively, the “Service”).

By using the Service you agree to the collection and use of information in accordance with this Policy. If you do not agree, do not use the Service.

1. Who we are

Freedom Services and Solutions LLC is a Utah limited liability company operating the Rebuzz service. Contact us at [email protected].

2. Information we collect

We collect the following categories of information:

2.1 Information from business subscribers

• Account information: name, email, password (hashed)
• Business profile: business name, type, services offered, hours, location, AI personality preferences
• Phone number forwarding configuration and Twilio phone number assignment
• Billing information (processed by Stripe — we never store full card numbers)

2.2 Information from end users (people who call a Rebuzz subscriber)

• Phone number from which the call originated
• Call metadata: timestamp, duration, missed-call status
• Content of SMS messages exchanged between the end user and the Rebuzz AI assistant
• Information voluntarily shared in SMS replies (such as name, reason for calling, appointment preferences)

2.3 Automatically collected information

• Log data: IP address, browser type, pages visited, timestamps
• Cookies and similar technologies (see Section 8 for details)

3. How we use information

• Operate, maintain, and improve the Service
• Generate AI-powered SMS replies on behalf of the business subscriber
• Notify subscribers about new leads and conversations
• Process payments and manage subscriptions
• Respond to support requests at [email protected]
• Detect, prevent, and address fraud, abuse, and security incidents
• Comply with legal obligations

4. We do not sell or share your information for marketing

Rebuzz does not sell, rent, lease, or share end-user phone numbers, SMS content, or any personal information with third parties for marketing, advertising, or promotional purposes.

Mobile opt-in consent data and information gathered through SMS conversations are used solely to deliver the Service on behalf of the Rebuzz subscriber the end user called. We will never share this data with advertisers, data brokers, affiliate networks, or any third party for their own commercial purposes.

5. Third-party service providers (subprocessors)

We use a small set of trusted third-party service providers to operate the Service. These processors are bound by contract to use the data only to deliver services to Rebuzz and not for their own purposes:

• Twilio— phone numbers, voice calls, and SMS delivery
• Anthropic— AI-powered response generation (Claude)
• Stripe— payment processing and subscription billing
• Neon— PostgreSQL database hosting
• Resend— transactional email delivery
• Cloudflare— DNS, CDN, and DDoS protection

We may disclose information if required by law, valid legal process, or to protect the rights, property, or safety of Rebuzz, our users, or others.

6. Data retention

• Conversation content (SMS and call metadata): retained for 90 days from the end of the conversation, then deleted or anonymized
• Business account data: retained for the life of the account plus 12 months after cancellation for record-keeping, audit, and reactivation purposes
• Billing records: retained as required by applicable tax and accounting laws (typically 7 years)
• Phone numbers that have opted out via STOP: retained indefinitely on a suppression list to prevent future contact

7. Security

We use industry-standard measures to protect information in transit and at rest, including TLS encryption for data transmission, hashed and salted password storage, role-based access controls for staff, and database access restricted to application processes. No system is perfectly secure, and we cannot guarantee absolute security.

8. Cookies and tracking

We use a small number of first-party cookies strictly necessary to operate the Service (authentication sessions, CSRF protection). We do not use third-party advertising cookies or sell cookie data.

9. Your rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS messaging at any time by replying STOP to any message
• Close your account and request deletion by emailing [email protected]

California residentshave additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, correct, and opt out of the “sale” or “sharing” of personal information. As stated in Section 4, we do not sell or share personal information.

Utah residents have rights under the Utah Consumer Privacy Act (UCPA) to access, delete, and opt out of targeted advertising. We do not engage in targeted advertising.

To exercise any of these rights, email [email protected]. We will respond within 30 days.

10. Children’s privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have done so, we will delete it.

11. International users

Rebuzz is operated in the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.

12. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes will be communicated by email to active subscribers at least 14 days before taking effect.

13. Contact

Questions about this Policy can be directed to:
Freedom Services and Solutions LLC
Attn: Privacy
[email protected]